Is TAK right for us?
If you need to stay connected no matter what, and you're willing to learn it a piece at a time, yes. TAK has a steep learning curve: even an hour a day, it takes weeks to get comfortable. If you want something you can figure out in five minutes, a simple family locator app will serve you better, and we'll tell you so. Is TAK for you?
Who can see where my family is?
Only the people in your group. Every customer gets a private group, so other families and teams on the server never see you, and you never see them. As the operator I can see your group's map so I can help when something isn't working, and I don't share it with anyone.
Does it work when we travel?
Yes. Anywhere you have cell data or Wi-Fi, your phones connect to the server and see each other, across town or across the country. Mesh tags add coverage where there's no service, within radio range of each other.
Is this the same TAK that public safety uses?
Yes. We run the official TAK Server, distributed by the U.S. government at tak.gov, and the same ATAK, iTAK and WinTAK apps. We're independent and not affiliated with the TAK Product Center.
What is the AI teammate?
A contact in your chat that runs on our own hardware, not a cloud service. Type it a short request in chat, like "where is Mom" or "mark the hotel", and it answers or puts it on your group's map. It works by text chat, not voice, though your phone keyboard's microphone can type for you. It can't change the server or anyone's phone, and it only acts when someone asks.
Will the map layers work where I live?
Some layers cover the whole country: weather alerts, earthquakes, satellite fire detection and live aircraft. Others are local, like traffic cameras, road closures, flood gauges and county alerts, and every state and county publishes them differently. Our own map shows Southern California because that's where we are. Yours gets the layers we can find and verify for your area, chosen for what you need the map for. Where a feed doesn't exist or isn't public, we'll tell you.
Do I need radios?
No. Phones with cell data are enough to start. Mesh tags are for when the cell network is down or out of reach: storms, back country, the water. We can add them later.
Where does it run? What if it goes down?
On our own servers, on bare metal on our own workbench, not in a data center or a public cloud, connected by symmetrical high-speed fiber with as much room going up as coming down. Every service is monitored and we test full restarts, but this is a small operation, not a guaranteed-uptime service. If your work is life-safety, tell me up front and we'll talk about what that needs.
Can we have every layer and plugin right away?
You can, but we don't recommend it. Turning everything on at once overwhelms new users and can crash the app, even on a good phone. We start you with the map, your people and chat, and add layers and plugins as you learn them. Why we go slow.
Do you come to us for training?
Training is live over video, with my phone mirrored on your screen so you can follow every tap, and you run the drills outdoors on your own phones. For a large group, ask about an in-person seminar.
Will you teach us to build our own TAK server?
No. We teach your people to use TAK: the map, chat, markers, the live layers and the mesh. The server, the feeds and the systems behind them are what we build and run for you, so you don't have to spend years learning them. If you need a dedicated server, that's part of an Organization plan, and we run it.
Can I cancel?
Any time. Your accounts run to the end of the period you've paid for, then switch off.